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📦 Dispatch & Delivery

• UK Shipping Only

• We currently ship within the UK only.

• Orders are dispatched within 2–3 working days, unless the item is made to order.

• If we need to us to create your bespoke item from scratch, dispatch may take up to 7- 10 working days.

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Third-Party Orders (Redbubble)
Apparel and accessories sold via Redbubble are made and dispatched within 14 days. Please refer to Redbubble’s policy for their terms.

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Bespoke Orders
Custom-made items take 5–7 working days to create and dispatch. We’ll stay in touch throughout the process to ensure your design meets your expectations. Communication may be via email, phone, or messenger.

Before ordering bespoke jewellery, please check our Size Guide at the bottom of the page.

Payments & Addresses

All orders must be paid in full before dispatch. We only ship to the address provided at checkout.

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🚚 Shipping Costs & Tracking

Shipping fees are based on Royal Mail rates and vary by size, weight, and packaging:

• Royal Mail Tracked 48 – from £2.70

• Royal Mail Tracked 24 – from £3.50

• Larger items (e.g. artwork) may incur higher fees

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We may use alternative couriers like DPD or Parcelforce if Royal Mail cannot accommodate your item.

Once dispatched, you’ll receive a tracking number via email, or text to follow your parcel: Track your item

Important: After dispatch, delivery times are out of our control. We are not liable for delays or losses caused by third-party couriers.

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If your item is marked as delivered but you haven’t received it (especially at workplaces), please request a Proof of Delivery from Royal Mail.

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We do not refund or replace items that are tracked as delivered. For peace of mind, we recommend using your home address for delivery.

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❌ Cancellations & Amendments

You may cancel or amend your order within 24 hours of placing it. Please contact us via email, website form, or social media message.

If production has already started, a 20% cancellation fee may apply.

Bespoke Orders
A non-refundable deposit of £5 or the cost of materials applies to all custom orders.

Digital Downloads
Digital products are non-refundable and cannot be cancelled once purchased.

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💬 Customer Care, Returns & Refunds

We want your experience to be smooth and enjoyable. However, due to the nature of our products:

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Non-Returnable Items:

• Jewellery & beauty, skincare products (for hygiene reasons)

• Digital downloads

• Crystal specimens (sold as seen)

• One-of-a-kind - artwork & other pieces

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Third-Party Products (Redbubble)
Returns and refunds are handled by Redbubble directly. Please refer to their policy.

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Faulty or Damaged Items
If your Amore item arrives damaged or faulty, please contact us within 48 hours via our Contact Form or email: amoredesigns.gb@gmail.com. We aim to respond within 7 working days.

If approved, we may offer a full or partial refund for the item cost (excluding shipping). Refunds are issued to the original payment method within 3–7 working days of receiving the returned item.

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🔁 How to Return a Faulty Item

• Contact us first with photo/video evidence within 48hrs of receiving your product

• We’ll confirm if a return is approved

• We’ll provide a returns address

• Return the item in original condition and packaging

• Use Royal Mail Tracked 48 and obtain proof of posting

• Keep your tracking number until your refund is received

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We cover return postage for faulty items. If the item shows signs of wear beyond handling, a deduction may apply.

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🛠️ Warranty & Repairs

Bespoke Jewellery Warranty
All bespoke jewellery comes with a 3-month warranty. If your item shows a severe manufacturing defect, we’ll repair or replace it to the best of our ability to mimic the original handmade piece free of charge (excluding postage).

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Warranty Exclusions:

• General wear and tear

• Damage from incorrect storage or misuse

• Scratches or broken settings caused by accidents

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Repairs & Alterations
We offer repairs and alterations for costume jewellery for a small fee. Postage applies both ways. Please contact us to discuss your needs.

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​Payments 

Wix.com Ltd is the hosting site we use and therefore are bound by their payment rules and regulations and that of the UK Law.

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Wix Payments accepts majority of major credit cards- Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro. Depending on location and authority various other methods such as Apple Pay, Google Pay, iDEAL, Pay Now by Klarna, maybe available.

 

- Please see our Terms and Conditions for further information on Privacy, relating to third party and GDPR.

- Please see Wix.com Ltd Payment Terms Of Service here: https://www.wix.com/about/terms-of-payments

 

Customers remain responsible for any import duties, sales taxes or other import costs or fees. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Please note that we have no control over these charges and we cannot predict their amount. It is recommended to contact your local customs office for further information before placing your order. 

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You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

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Jewellery Size Guides

To help make your jewellery selection easier, we have provided size guides for rings, necklaces, bracelets.

Please be aware that the information is intended as an approximate guide, if you require further assistance, please get in touch. 

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Rings

Rings are measured using several different methods. The most common you’ll come across, and those that we tend to stock, are UK, European and US.

 

Some of our rings are handmade and adjustable.

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​A ring should fit comfortably so that, after initially putting it on, you no longer feel it. It should not be tight or restrictive, nor should it be too loose for risk of it falling off.

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When sizing a ring, it is worth considering several factors:

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Thickness: A thicker ring will displace more of your finger, creating a tighter fit than a thinner band. If you are certain of the size in a thinner band, we’d suggest going half a size or possibly a size bigger

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Temperature: In warmer weather our fingers swell, in the cold they contract. A ring that fits in winter might feel a little more snug on holiday in a hotter climate. When trying on a ring consider the temperature of your hands. We recommend trying a ring for size when your hands are at a moderate temperature.

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Other rings: Like a thicker band, wearing additional rings on the same finger will create a tighter. We often suggest wearing a slightly bigger ring closer to your hand and a tighter one further away. This will hold both in place and retain comfort.

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Finger shape: A wider knuckle might require a tighter ring which is slightly difficult to push over the knuckle, but fits nicely at the base of your finger.

If in doubt, visit one of our stores where a colleague will be able to size your finger exactly.

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Necklaces

The length is a key factor in determining style. Different lengths will be appropriate for different people and places of wear.

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Standard lengths are listed below, although we do offer bespoke sizes on custom orders.

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Thickness can also determine the style of a necklace, as well as the presence and size of a pendant. These are both things to consider when choosing the perfect necklace. A thicker chain will tend to be heavier and may not be suited for a very long necklace, and a low-hanging pedant will lengthen the appearance of the necklace.

 

Bracelets

We offer bracelets in various styles including chains, stretch cord, cotton macrame and bangles, some are adjustable or features different fastenings.

 

For this reason, it is difficult to provide a set size guide for bracelets, however we have provided the following chart as an approximate guide for how a bracelet should fit.

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Use a tape measure to take a tight wrist measurement, then use the chart below to find the recommended bracelet size. For example, if your wrist measures 17 cm then a 19 cm bracelet will provide a comfortable fit*.​​​

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